Daeda Workflow Apps SaaS Terms

Effective Date: 5 June 2026

These SaaS Terms (the “Terms”) govern access to and use of the Daeda Workflow Apps provided by Daeda Technologies Pte Ltd (“Daeda”, “we”, “us”, or “our”). The Daeda Workflow Apps include Daeda Notes, Daeda IDs, Daeda Screenshots, Daeda Essentials, Out of Office Workflows, Smart Lead & Ticket Routing for Workflows, Clean Dial, and any other HubSpot workflow or CRM automation app that Daeda makes available under these Terms (the “Apps”).

By installing an App, you agree to these Terms for yourself and, if you install or use an App for a company or other organisation, for that organisation (the “Customer” or “you”). You confirm that you have authority to connect the relevant HubSpot portal and to accept these Terms on the Customer’s behalf. If you do not agree to these Terms, do not install or use the Apps.

1. Contract Structure

These Terms apply together with any applicable checkout page, Stripe subscription page, HubSpot Marketplace listing, invoice, order form, plan description, privacy policy, data processing agreement, and written service-specific terms that Daeda makes available for an App. If there is a conflict, the following order applies unless the parties expressly agree otherwise in writing:

• a signed order form or written agreement;
• the applicable data processing agreement, but only for personal data processing issues;
• the checkout, subscription, invoice, or plan terms for commercial details;
• these Terms.

2. HubSpot Account And Platform Terms

The Apps depend on HubSpot accounts, APIs, permissions, workflow behaviour, marketplace requirements, scopes, rate limits, and plan features. You are responsible for maintaining your HubSpot account, complying with HubSpot’s terms and policies, and ensuring that your users are authorised to connect, configure, and use the Apps.

Daeda is not responsible for HubSpot outages, API changes, permission changes, rate limits, marketplace policy changes, data quality issues inside HubSpot, or any feature that HubSpot restricts, removes, or changes.

3. Customer Responsibilities

You are responsible for:

• configuring HubSpot workflows, objects, properties, teams, users, permissions, and automation rules correctly;
• testing workflow logic, routing rules, owner updates, assignments, notifications, and CRM changes before relying on them in production;
• ensuring that data made available to the Apps is lawful, accurate, and appropriate for the intended workflow;
• obtaining any required notices, consents, approvals, and permissions from your users, personnel, customers, prospects, and other data subjects;
• keeping credentials, admin access, API connections, and HubSpot permissions secure;
• preventing unauthorised, unlawful, harmful, or excessive use of the Apps.

You must not use the Apps to process special category, highly sensitive, regulated, or confidential information unless Daeda has expressly agreed to that use in writing. Do not include sensitive personal information in support messages, workflow labels, error reports, out-of-office notes, or free-text configuration fields.

4. Permitted Use

You may use the Apps only for lawful internal business purposes and in accordance with these Terms, HubSpot’s terms, and applicable law. You must not:

• attempt to access systems, data, or accounts without authorisation;
• interfere with, disrupt, overload, reverse engineer, scrape, probe, or bypass security controls of the Apps;
• use the Apps to send spam, malware, abusive content, unlawful communications, or misleading data;
• resell, sublicense, or make the Apps available to third parties except as expressly permitted by Daeda;
• use the Apps in a way that could damage Daeda, HubSpot, other customers, or the security or integrity of the Apps.

5. Workflow And Automation Disclaimer

The Apps provide workflow, routing, assignment, data enrichment, validation, formatting, reporting, notification, and automation tools. They are automation aids only. You remain responsible for business decisions, workflow design, CRM configuration, assignment outcomes, customer communications, revenue impact, compliance decisions, and any action taken in HubSpot or another connected system.

Daeda does not guarantee that routing, owner updates, availability checks, workflow outputs, data validation, screenshots, notes, IDs, or other automation results will be uninterrupted, error-free, complete, or suitable for every use case.

6. Third-Party Services

The Apps may depend on third-party services, including HubSpot, Stripe, Supabase, Hetzner, PostHog, Telegram, ScreenshotOne, Abstract API, and other providers that support hosting, authentication, billing, analytics, error alerting, app functionality, or customer support.

Third-party services are governed by their own terms, policies, technical limits, and availability. Daeda is not responsible for third-party service outages, errors, data practices, API changes, pricing changes, or platform restrictions, except to the extent required by applicable law or an applicable data processing agreement.

7. Data, Privacy, And DPA

Daeda’s Privacy Policy for the Apps is available at Privacy Policy for Daeda Workflows.

Where Daeda processes personal data on behalf of a Customer as a processor or service provider, Daeda’s Workflow Apps Data Processing Agreement (the “DPA”) forms part of these Terms when published at Workflow Apps Data Processing Agreement, provided to the Customer, or otherwise agreed by the parties. The DPA controls over these Terms for personal data processing issues.

You retain ownership of Customer data. You grant Daeda the rights necessary to host, access, use, transmit, process, display, and support Customer data as needed to provide, secure, maintain, improve, and support the Apps, comply with law, prevent abuse, and enforce these Terms.

8. Security

Daeda will use reasonable technical and organisational measures designed to protect the Apps and Customer data. These measures may include access controls, encryption in transit, restricted administrative access, multi-factor authentication where supported, password managers, encrypted work devices, logging, monitoring, and vendor due diligence.

Daeda does not claim to hold SOC 2, ISO 27001, or similar security certifications unless expressly stated in writing.

9. Subscriptions, Fees, Renewals, And Taxes

Paid subscriptions are billed monthly unless a different billing period is stated in the applicable checkout, invoice, or order form. Subscriptions automatically renew each month until cancelled.

You authorise Daeda and its payment processors to charge applicable fees, usage charges, taxes, and other amounts due for your selected plan. You are responsible for taxes, VAT, GST, duties, and similar charges unless the payment processor collects them directly or the charge is expressly stated as tax-inclusive.

If payment fails or is overdue, Daeda may suspend, downgrade, restrict, or terminate access after reasonable notice, unless immediate action is needed to manage fraud, security, or platform risk.

10. Cancellations, Plan Changes, And Refunds

You may cancel a monthly subscription through the available subscription, billing, or support process. Unless Daeda states otherwise, cancellation takes effect at the end of the then-current billing period and you will retain access until that date.

Downgrades, cancellations, and usage-limit changes may affect App functionality. Refunds are not guaranteed and may be considered by Daeda on a case-by-case basis, unless a refund is required by applicable law.

11. Support And Availability

Daeda aims to respond to support requests within five business days. This is a support target, not a service level agreement.

The Apps are provided without any uptime guarantee, service credit, or formal SLA unless Daeda expressly agrees one in a signed order form or separate written agreement.

12. Updates And Changes

Daeda may update, modify, suspend, or discontinue any App feature from time to time. Daeda will use reasonable efforts to notify affected customers of material changes where practical.

Daeda may update these Terms. For material changes, Daeda will provide at least 30 days’ notice where practical. Changes may take effect sooner where required for legal, security, abuse-prevention, operational, or third-party platform reasons. Continued use of the Apps after changes take effect means you accept the updated Terms.

13. Suspension And Termination

Daeda may suspend or terminate access to the Apps if:

• you breach these Terms or HubSpot’s applicable terms;
• payment is overdue;
• your use creates a security, legal, operational, platform, or abuse risk;
• HubSpot suspends, restricts, or removes the connected account, app, or API access;
• Daeda is required to do so by law, a regulator, a court, or a platform provider.

Either party may terminate an applicable subscription or order if the other party materially breaches these Terms and does not fix the breach within a reasonable period after written notice.

14. Data Retention And Deletion

If you uninstall an App, cancel a subscription, or request deletion, Daeda will delete or anonymise Customer data within 30 days after termination or written deletion request, subject to backup cycles and any legal, security, fraud-prevention, accounting, tax, audit, dispute, or compliance retention requirements.

Some data may remain in HubSpot, Stripe, PostHog, Telegram, support systems, logs, backups, or other third-party systems according to their own retention settings and the DPA where applicable.

15. Intellectual Property And Feedback

Daeda owns all rights, title, and interest in and to the Apps, software, code, product designs, workflow logic, templates, documentation, know-how, improvements, and related materials. These Terms do not transfer ownership of the Apps to you.

You retain ownership of Customer data and outputs generated from Customer data, subject to Daeda’s rights to provide and support the Apps.

If you provide suggestions, ideas, feedback, feature requests, or improvement requests, Daeda may use them without restriction or obligation to you.

16. Confidentiality

Each party may receive non-public business, technical, product, security, pricing, customer, or operational information from the other party. The receiving party must use reasonable care to protect confidential information and may use it only to perform, receive, support, enforce, or improve the Apps and these Terms.

Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law, court order, regulator, or platform provider.

17. Warranty Disclaimer

To the maximum extent permitted by law, the Apps are provided “as is” and “as available”. Daeda disclaims all warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, data accuracy, revenue outcomes, lead conversion, or workflow performance.

18. Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, loss of data, business interruption, or replacement services, even if advised of the possibility of those damages.

Daeda’s total aggregate liability arising out of or relating to the Apps or these Terms is limited to the fees paid by the Customer to Daeda for the applicable App in the 12 months before the event giving rise to liability. For free users or unpaid trials, Daeda’s total aggregate liability is limited to SGD 100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Customer Indemnity

You will defend, indemnify, and hold harmless Daeda from claims, losses, damages, liabilities, costs, and expenses arising from your unlawful use of the Apps, Customer data, HubSpot configuration, workflow logic, breach of these Terms, breach of HubSpot terms, or violation of third-party rights or applicable law.

20. Governing Law And Disputes

These Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore for disputes arising out of or relating to these Terms or the Apps, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

21. General Terms

You may not assign these Terms without Daeda’s prior written consent, except to a successor in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all assets. Daeda may assign these Terms as part of a merger, acquisition, corporate reorganisation, sale of assets, or transfer of the Apps.

If any part of these Terms is unenforceable, the remaining parts remain in effect. Failure to enforce a provision is not a waiver. Notices may be sent by email, in-app notice, billing portal notice, or other reasonable electronic means.

For questions about these Terms, contact Daeda at contact@daeda.tech.