Phone Is Ported
Track carrier portability status automatically
Overview
Section titled “Overview”Clean Dial’s Phone Is Ported property automatically tracks whether a phone number has been transferred (ported) from its original carrier to a new one. This enumeration property (YES, NO, UNKNOWN) helps you identify users who have switched networks while keeping their number - a critical factor in SMS delivery troubleshooting and identity verification.
How It Works
Section titled “How It Works”When contacts pass through a Clean Dial HLR Lookup workflow action or bulk HLR lookup process, the system automatically:
- Queries the global mobile network (HLR lookup)
- Checks the current network against the original network range
- Sets the
phone_is_portedproperty on the contact record
Property Values
Section titled “Property Values”| Value | Description |
|---|---|
| YES | The number has been ported to a different carrier than the original issuer. |
| NO | The number is still with its original carrier. |
| UNKNOWN | Porting status could not be determined. |
Benefits
Section titled “Benefits”- SMS Troubleshooting: Porting issues are a common cause of SMS delivery failure. Knowing a number is ported helps diagnose routing problems.
- Identity Verification: Frequent porting can sometimes be a risk signal for fraud models.
- Carrier Analytics: Understand customer mobility between networks.
Technical Details
Section titled “Technical Details”- Property Type: Enumeration (Dropdown)
- Property Name:
phone_is_ported - Scope: Contact records only
- Automatic Updates: Yes, updates on HLR Lookup events